Return and Refund Policy

At Dissoti Ricci Apparel we prioritize customer satisfaction. Our comprehensive guarantee covers all purchases made through our platforms, including online, in-store, and social media (WhatsApp) orders.

Eligibility Criteria:

To qualify for a refund, online and WhatsApp orders must be initiated within 7 calendar days of purchase. Please note that this timeframe is non-negotiable.

Terms and Conditions:

1.⁠ ⁠Exclusions: Refunds are not applicable to sale or discounted items.
2.⁠ ⁠Online Purchases: Refunds will incur the following deductions:
– Handling fee: 5% of the total purchase value
– Courier costs: Deducted at our standard courier rate per trip
3.⁠ ⁠In-Store Purchases: Regrettably, we do not offer refunds for in-store purchases.

Refund Process:

To initiate a refund, please contact our customer service team within the specified timeframe. Provide your order number, reason for return, and any relevant documentation.

Important Notes:

•⁠ ⁠Refunds will be processed using the original payment method.
•⁠ ⁠Refund timelines may vary depending on payment processors.

Commitment to Customer Satisfaction:

We strive to provide exceptional products and services. If you’re not satisfied, please don’t hesitate to contact us.